Support and FAQs
We hope that your experience with TrendMarlin.com is as effortless as possible, however, we do acknowledge that questions may arise.
|
Where is my order? This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order. |
 |
What is my tracking number? Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support. |
 |
Ammendments and Cancellations If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Cancellations
- You must contact us withing 24 hours.
- We cannot cancel your order once it has already been shipped.
- You can view our full refund policy here.
|
 |
My Item Arrived Damaged We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
|
 |
Contact us If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :) |